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eddie7225

Account Deleted

Question

Hello I haven't been on xat in a long time. I came back to check back on some friends I made a long time ago. I couldn't login so I reset my password and tried to log back in. I got E28 and my account has been deleted. Is there a way to get my account back. I spent money on the account and would love to have it back. I tried opening a ticket but it wouldn't let me.

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Good night,

 

To find out why your account was deleted, you must ask a volunteer to open a ticket for you under the "Account Block" department. To do that, you can private message a volunteer via forum, remember to include:

  • Username and ID;
  • Reason for needing a ticket; (In this case "Account Block")
  • E-mail associated with the account that you have the problem;
  • Also mention if you still have access to this email.

Or you can contact them directly via chat, they usually can be found on Help or xat_test.
You can check the response times of the departments here.

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The question or questions in this topic have been answered and an answer has been marked. This topic is now closed.

 

If you have any other questions, please open a new topic.

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