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MiguelSerrano

login problem

Question

**Login requires authenticator code. E36**

 

Enter authenticator code:

token:

6 digit authenticator number
  Check to save token on this PC for 30 days
 

 Login

what is that? how i can solve this?

 

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3 answers to this question

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You at one point enabled authentication on your account. You need to enter the 6 digit code from the Google Authenticator application on your smartphone or the chrome extension (whichever you used.) If you no longer have access to the authenticator application and can't enter your code, you need to open a new ticket under the "Lost Auth" department.

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If you have activated your google authenticator and still have the authenticator app you have to enter the 6 digit token code when loggin in.

 

And if you still have the time based mode code or if you still have the QR code, re-install the authenticator app and generate the time based mode code/the QR code again on the auth app then get the 6 digit token code.

 

But if the above steps still don't work then do as Mark suggested above.

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The question or questions in this topic have been answered and an answer has been marked. This topic is now closed.

 

If you have any other questions, please open a new topic.

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