Jump to content
  • 0
JShadow93

Help Please

Question

I haven't used a computer or xat for that face in a couple of years I recently just started using it again and I'm trying to get back on my old account I have my password but it's asking for a authenticator code which I don't have how do I fix this I have tried to submit a ticket but everytime I do it keeps saying Unable to create a ticket. Please correct errors below and try again! And it doesn't tell me what I have wrong I've tried every catagory there is and still doesn't work 

Share this post


Link to post
Share on other sites

9 answers to this question

Recommended Posts

  • 0

Good evening,

 

You don't have to worry. They disabled the option of creating a ticket under Lost Auth to avoid ticket spam. If you didn't save the QR code or the time-based code when you first activated the protection, you'll have to open a ticket request. To do that, do the steps below:

  • Go to the request form by clicking here;
  • On "Type of Request", select "Lost Authentication";
  • Type the xat username of the account;
  • The xat ID of the account;
  • The e-mail associated with it.

Done, your request has been created successfully!
Once the ticket is created, you'll receive a e-mail with a blue link to proceed with the recovering process.

You can check the response times of the departments here.

Share this post


Link to post
Share on other sites
  • 0

Wow thank you for such a quick reponse where do I find my xat ID I taught it was the same as my username but when I tried to submit it it's telling me to change the ID part

Share this post


Link to post
Share on other sites
  • 0

Since the OP now has a ticket opened, the question in this topic has been answered and an answer has been marked. This topic is now closed.

 

If you have any other questions, please open a new topic.

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.

×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.