Members Tai1718 Posted February 16, 2019 Members Share Posted February 16, 2019 hi recently restored to default my cellphone and lost the google authenticator app which was linked to my xat account I need it to login again to my xat.com account again Please help Link to comment Share on other sites More sharing options...
1 Advanced Members Damien Posted February 16, 2019 Advanced Members Share Posted February 16, 2019 (edited) Good evening, Please re-download the google authenticator app and re-scan the QR code or enter the time based code to obtain the token to login to your account. If you do not have access to the QR code (the bar code you scanned when turning on authentication) or the time based code, then a ticket must be created to begin the process to turn authentication off from your account. Please see https://forum.xat.com/requests/open-a-ticket/?do=form and request a ticket for "Lost Authentication" - enter your xat username, ID, and put the e-mail associated with the account. A ticket will be opened by a volunteer and you will receive an e-mail notification when a response is made on your ticket. For more information regarding account authentication, please see https://util.xat.com/wiki/index.php?title=Authentication If you need further assistance, please reply to this thread or visit xat.com/Help and someone will be glad to help you! Edited February 16, 2019 by Damien Link to comment Share on other sites More sharing options...
0 Advanced Members Angelo Posted February 16, 2019 Advanced Members Share Posted February 16, 2019 The question or questions in this topic have been answered and an answer has been marked. This topic is now closed. If you have any other questions, please open a new topic. Link to comment Share on other sites More sharing options...
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Tai1718
hi recently restored to default my cellphone and lost the google authenticator app which was linked to my xat account
I need it to login again to my xat.com account again
Please help
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