Jump to content
  • 0
Sign in to follow this  
Tai1718

Google Authenticator

Question

hi recently restored to default my cellphone and lost the google authenticator app which was linked to my xat account

I need it to login again to my xat.com account again 

Please help

Share this post


Link to post
Share on other sites

2 answers to this question

Recommended Posts

  • 1

Good evening,

 

Please re-download the google authenticator app and re-scan the QR code or enter the time based code to obtain the token to login to your account.

 

If you do not have access to the QR code (the bar code you scanned when turning on authentication) or the time based code, then a ticket must be created to begin the process to turn authentication off from your account.

 

Please see https://forum.xat.com/requests/open-a-ticket/?do=form and request a ticket for "Lost Authentication" - enter your xat username, ID, and put the e-mail associated with the account.

 

A ticket will be opened by a volunteer and you will receive an e-mail notification when a response is made on your ticket.

 

For more information regarding account authentication, please see https://util.xat.com/wiki/index.php?title=Authentication

 

If you need further assistance, please reply to this thread or visit xat.com/Help and someone will be glad to help you!

 

Edited by Damien

Share this post


Link to post
Share on other sites
  • 0

The question or questions in this topic have been answered and an answer has been marked. This topic is now closed.

 

If you have any other questions, please open a new topic.

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.
Sign in to follow this  

×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.