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maria13

system problem. please try later. 55

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Hello,


To solve this problem, you will need to open a ticket under help topic 'Account block'


You can do the following steps :

  • Open new ticket.
  • Write  regname and password.
  • Write the e-mail associated with the account has the issue.
  • Select the help topic 'Account Block'
  • Write the subject and remember it has to be at least 5 words.
  • Write the message describing your issue.
  • And click on open ticket.

An example for creating a ticket.

tickett.thumb.png.4b2851346b4e00793f9f2aab207c74e5.png

 

After doing this you just have to wait an answer in your mails by xat, then keep answering the questions from volunteers till your problem be solved.


Good luck!
 

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Hello,

 

To unblock your account, you will need to create a new xat account. To do so, check this tutorial: https://util.xat.com/wiki/Users_Guide#howregister

 

When you have a new account created, you can make the ticket:

 

  • Go to xat.com/ticket
  • Select ''Open New Ticket''
  • Enter the e-mail associated with your account (The new one)
  • Select the Help Topic ''Account Block''
  • Write the subject (It has to be more than 5 words)
  • Describe your issue.

 

Please bare in mind that the ticket will take a while, because you'll need to confirm the ownership of the account.

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The question or questions in this topic have been answered and an answer has been marked. This topic is now closed.

 

If you have any other questions, please open a new topic.

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