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Hello,

 

A ticket should be open under help topic 'Lost Access' You need a alternative account to create this ticket.
If you didn't have create it yet, after successfully logged in on your alternative account, do the following steps :

  • Open a new ticket.
  • Write  regname and password.
  • Write the e-mail associated with the alternative account.
  • Select the help topic 'Lost Access'
  • Write the subject and remember it has to be at least 5 words. 'All in English'
  • Write the message describing your issue. 'All in English'
  • And click on open ticket.

You also can see this example to write the ticket!

dbawmOy.png

 

After sending the ticket, you will need wait an answer in your mail. Keep answering the questions from volunteers till the problem solve and get your account back. 


Good luck!

Edited by Angelo
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Good morrning  

Open a ticket under the department of Lost Access if  have lost access to account by forgetting the email and password, or by forgetting the password and losing access to the email. 

If you have found that you’ve lost access to your account, you are required to create a secondary xat account. To do so, follow the instructions  

https://xthelp.wordpress.com/2010/06/12/how-to-reset-your-identification-number/  

Once you have a secondary xat account, login to it at https://xat.com/login. After you’ve logged in, you may open a ticket under the department of Lost Access. 

https://i.imgur.com/dbawmOy.png 

Provided below are subjects and messages that you may copy/paste onto the ticket form.
Subject: I lost access to my account
Message: I have lost access to my primary account, REGISTERED USERNAME (ID), and cannot login. I have forgotten my email address and the password to my account. Please note that you do NOT need to be a paid user to open a ticket in this department. 

 

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Open a new ticket https://util.xat.com/support/open.php. Write  regname and password.Write the e-mail associated with the alternative account.Select the help topic 'Lost Access' Write the subject and remember it has to be at least 5 words. '' Write the message describing your problem. 

And click on open ticket.

ticket.png

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