Members andrewzoka Posted January 27, 2019 Members Share Posted January 27, 2019 Please, i lost my authentic code, i need a new code to my account: startmygame Link to comment Share on other sites More sharing options...
2 Moderators Stif Posted January 27, 2019 Moderators Share Posted January 27, 2019 Good evening, If you didn't save the QR code or the time-based code when you first activated the protection, you'll have to open a ticket request. To do that, do the steps below: Go to the request form by clicking here; On "Type of Request", select "Lost Authentication"; Type the xat username of the account; The xat ID of the account; The e-mail associated with it. Done, your request has been created successfully! Once the ticket is created, you'll receive a e-mail with a blue link to proceed with the recovering process. You can check the response times of the departments here. Link to comment Share on other sites More sharing options...
1 Advanced Members gui Posted January 27, 2019 Advanced Members Share Posted January 27, 2019 1 minute ago, andrewzoka said: Thanks.. but i dont remember my xat id, how to proceed? Link to comment Share on other sites More sharing options...
0 Members andrewzoka Posted January 27, 2019 Author Members Share Posted January 27, 2019 1 minute ago, Stif said: Boa noite, Se você não salvou o código QR ou o código baseado em tempo quando ativou a proteção pela primeira vez, terá que abrir uma solicitação de ingresso. Para fazer isso, siga as etapas abaixo: Vá para o formulário de solicitação clicando aqui ; Em "Tipo de solicitação", selecione "Autenticação perdida"; Digite o nome de usuário xat da conta; O ID do xat da conta; O e-mail associado a ele. Feito, seu pedido foi criado com sucesso! Depois que o ticket é criado, você receberá um e-mail com um link azul para prosseguir com o processo de recuperação. Você pode verificar os tempos de resposta dos departamentos aqui . Thanks.. but i dont remember my xat id, how to proceed? Link to comment Share on other sites More sharing options...
0 Moderators Stif Posted January 27, 2019 Moderators Share Posted January 27, 2019 As @Thuk said above, your xat ID is 1073540387, use it to open your ticket request. Good luck! Link to comment Share on other sites More sharing options...
0 Members andrewzoka Posted January 27, 2019 Author Members Share Posted January 27, 2019 Just now, Thuk said: Thanks Thuk! 1 minute ago, Stif said: Você se lembra do seu nome de usuário do xat? Eu posso encontrar seu ID de xat com ele. There's the ID :D Link to comment Share on other sites More sharing options...
0 Advanced Members LaFleur Posted January 28, 2019 Advanced Members Share Posted January 28, 2019 The question or questions in this topic have been answered and an answer has been marked. This topic is now closed. If you have any other questions, please open a new topic. Link to comment Share on other sites More sharing options...
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andrewzoka
Please, i lost my authentic code, i need a new code to my account: startmygame
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