Jump to content
  • 0
andrewzoka

Lost Code Authentic

Question

6 answers to this question

Recommended Posts

  • 2

Good evening,

 

If you didn't save the QR code or the time-based code when you first activated the protection, you'll have to open a ticket request. To do that, do the steps below:

  • Go to the request form by clicking here;
  • On "Type of Request", select "Lost Authentication";
  • Type the xat username of the account;
  • The xat ID of the account;
  • The e-mail associated with it.

Done, your request has been created successfully!
Once the ticket is created, you'll receive a e-mail with a blue link to proceed with the recovering process.

You can check the response times of the departments here.

Share this post


Link to post
Share on other sites
  • 1
1 minute ago, andrewzoka said:

Thanks.. but i dont remember my xat id,  how to proceed? 

l7zrt5M.png

Share this post


Link to post
Share on other sites
  • 0
1 minute ago, Stif said:

Boa noite,

 

Se você não salvou o código QR ou o código baseado em tempo quando ativou a proteção pela primeira vez, terá que abrir uma solicitação de ingresso. Para fazer isso, siga as etapas abaixo:

  • Vá para o formulário de solicitação clicando aqui ;
  • Em "Tipo de solicitação", selecione "Autenticação perdida";
  • Digite o nome de usuário xat da conta;
  • O ID do xat da conta;
  • O e-mail associado a ele.

Feito, seu pedido foi criado com sucesso!
Depois que o ticket é criado, você receberá um e-mail com um link azul para prosseguir com o processo de recuperação.

Você pode verificar os tempos de resposta dos departamentos aqui .

Thanks.. but i dont remember my xat id,  how to proceed? 

Share this post


Link to post
Share on other sites
  • 0

As @Thuk said above, your xat ID is 1073540387, use it to open your ticket request. Good luck!

Share this post


Link to post
Share on other sites
  • 0
Just now, Thuk said:

l7zrt5M.png

Thanks Thuk!

 

1 minute ago, Stif said:

Você se lembra do seu nome de usuário do xat? Eu posso encontrar seu ID de xat com ele.

There's the ID :D

Share this post


Link to post
Share on other sites
  • 0

The question or questions in this topic have been answered and an answer has been marked. This topic is now closed.

 

If you have any other questions, please open a new topic.

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.

×

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.