Members soulrelease Posted January 18, 2019 Members Share Posted January 18, 2019 Hello I just need help getting back into my account, and the ticket system is not working for me. I will answer details in private message once someone can help me. Thanks Link to comment Share on other sites More sharing options...
3 Moderators Stif Posted January 18, 2019 Moderators Share Posted January 18, 2019 Good morning, If you're getting E29 while attempting to login, a ticket must be created under the "Locked Out" department. In order to get it created, you'll have to open a ticket request. To do that, do the steps below: Go to the request form by clicking here; On "Type of Request", select "Locked Out"; Type the xat username of the account; The xat ID of the account; And the e-mail associated with it. Done, your request has been created successfully! Once the ticket is created, you'll receive a e-mail with a blue link to proceed with the recovering process. You can check the response times of the departments here. Link to comment Share on other sites More sharing options...
4 Guest Posted January 18, 2019 Share Posted January 18, 2019 Hello, Are you getting E29 while try to login? If so, to solve this problem, you will need to request ticket to be opened. You can do this by clicking here : https://forum.xat.com/requests/open-a-ticket/?do=form&d=5 Select 'Locked Out' as request type and fill out the required information with correct way, after you created this request, a volunteer is going to open a ticket for you. Good Luck! Link to comment Share on other sites More sharing options...
0 Advanced Members LaFleur Posted January 18, 2019 Advanced Members Share Posted January 18, 2019 The question or questions in this topic have been answered and an answer has been marked. This topic is now closed. If you have any other questions, please open a new topic. Link to comment Share on other sites More sharing options...
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soulrelease
Hello I just need help getting back into my account, and the ticket system is not working for me.
I will answer details in private message once someone can help me.
Thanks
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