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Locked out of account, ticket not working


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Good morning,


If you're getting E29 while attempting to login, a ticket must be created under the "Locked Out" department. In order to get it created, you'll have to open a ticket request. To do that, do the steps below:

  • Go to the request form by clicking here;
  • On "Type of Request", select "Locked Out";
  • Type the xat username of the account;
  • The xat ID of the account;
  • And the e-mail associated with it.

Done, your request has been created successfully!
Once the ticket is created, you'll receive a e-mail with a blue link to proceed with the recovering process.

You can check the response times of the departments here.

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Are you getting E29 while try to login?


If so, to solve this problem, you will need to request ticket to be opened.
You can do this by clicking here : https://forum.xat.com/requests/open-a-ticket/?do=form&d=5

Select 'Locked Out' as request type and fill out the required information with correct way, after you created this request, a volunteer is going to open a ticket for you.

Good Luck!

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