Jump to content
  • 0


3 answers to this question

Recommended Posts

  • 4

Good afternoon,


To get this solved, you'll need a ticket under the "Lost Access" department. For that, you'll need a alternative account to create the ticket.

If you didn't have create it yet, after successfully logged in on your alternative account, do the steps below:

  • Open a new ticket here;
  • Type your username and password;
  • Type the e-mail associated with the alternative account;
  • Select the help topic "Lost Access";
  • Type the subject, remember it has to be at least 5 words;
  • Type the message describing your issue;
  • And click on open ticket.

You can check the response times of the departments here.


Good luck!

Share this post

Link to post
Share on other sites
  • 0

Since you haven't responded to this topic again, I assume you were able to create a ticket. This topic is now closed.

If you have any other questions, please open a new topic.

Share this post

Link to post
Share on other sites
This topic is now closed to further replies.


Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.