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please help I've lost access to my account


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A ticket should be open under help topic 'Lost Access' You need a alternative account to create this ticket.
If you didn't have create it yet, after successfully logged in on your alternative account, do the following steps :


  • Open a new ticket.
  • Write  regname and password.
  • Write the e-mail associated with the alternative account.
  • Select the help topic 'Lost Access'
  • Write the subject and remember it has to be at least 5 words.
  • Write the message describing your issue.
  • And click on open ticket.


Good luck!

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