Jump to content
  • 0

Lost Auth


cako_genceli

Question

2 answers to this question

Recommended Posts

  • 0
  • Moderators

If you didn't save the QR code or the time-based code when you first activated the protection, you'll have to open a ticket request. To do that, do the steps below:

  • Go to the request form by clicking here;
  • On "Type of Request", select "Lost Authentication";
  • Type the xat username of the account;
  • The xat ID of the account;
  • The e-mail associated with it.

Done, your request has been created successfully!
Once the ticket is created, you'll receive a e-mail with a blue link to proceed with the recovering process.

You can check the response times of the departments here.

Link to comment
Share on other sites

  • 0
  • Advanced Members

If you already requested a ticket to be opened, please remain patient. A ticket will be opened for you shortly by a volunteer.

 

The question or questions in this topic have been answered and an answer has been marked. This topic is now closed.

 

If you have any other questions, please open a new topic.

Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.