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kpopdragon

please help

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i have been online on the chat for about almost half a day and i stay on the chat as im wait for reply for my ticket. I not ask for reply to reply to my ticket in the chat nor i ask you here and i not even say any single word when i was online on the chat but i am confused as why i got banned for no reason in the help chat. I feel so disrespected as a user in the chat just because im not registered. why is like this? i ask you this politely and hope i could get a valid answer. 

http://prntscr.com/axp1iv , http://prntscr.com/axp1mk , http://prntscr.com/axp6vt

i have tried to ask many times for help in the chat assistance but every time i ask for help i get gagged or i not know what is happening and no one respond me.

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4 answers to this question

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You don't have a registered account from the screenshots you provided, so that might be a start to your problem, and secondly protection mode has been activated on a lot of official chats lately which enables the captcha mode.

 

Recently someone has been raiding official chats causing /pr or /p mode to be activated. Which gives you the captcha to do. As for your ban, you were caught in the crossfire and got banned mistakenly by an owner or moderator. That tends to happen a lot when happen raids occur. (Could have been someone using that ID as well).

 

You can easily appeal your ban with the main owner Brandon, he is in charge of the Help chat room and he will help you resolve the issue. Same for the other chats if you were banned on. (Someone above mentioned that they will also help you get unbanned from help).

 

You can visit: http://util.xat.com/wiki/index.php?title=Chats to find out who owns so and so chat. Might be helpful to you if you were banned on any other official chat rooms.

 

I would recommend you creating an account so don't have to keep using a toon / unregistered account which changes ID number / identification number every hour. A registered account will most likely help you get pass the captcha on chats and would keep track of your events. It would provide a valid or invalid reason to your ban.

 

You create an account by going to: http://www.xatworld.com/register-xat-account/

 

This guide may be outdated.

 

If the guide didn't help you at all, then you could ask for help on Help (you might be unbanned from help since a help mod was looking into that for you), xat_Test and / or Assistance.

 

The question or questions in this topic have been answered and an answer has been marked. This topic is now closed.

 

If you have any other questions, please open a new topic.

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Make sure you are not using a VPN or Proxy, if you are you will remain gagged even if someone tries to ungag you (I personally tried ungagging you on Assistance and it didn't work). 

As for why you were banned at help, here is what it says on the Events page: http://prntscr.com/axpkhd

You should speak to Hayley or another Help moderator directly.

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I believe the ban may have been issued by mistake, as there has been a Turkish toon on Help all day and rapid has been in effect.

 

Either way, I apologize if it was issued by mistake, and I have asked an owner to unban you. 

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i use a normal browser i use chrome. everytime i speak for help in assistance help the captcha is appear /pg. Im sorry for trouble but i have been online on the chat for almost a day but i not say while im wait in chat for reply in ticket and getting banned is very unreasonable, but thank you for sincere respond me and i hope not happen this to any user.

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