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AndreiFodor

My Acounts is Bloked

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Hello @AndreiFodor

 

If your account is locked (Error E29) you will need to submit a ticket request using this form. Fill in the following way:

  • Type of request: Locked out
  • xat username: Your username
  • xat ID: Your ID number
  • Email address: Enter your email address (from the account that is blocked)

 

After submitting, just be patient that a ticket will be opened soon. You will receive an email from info@xat.com containing information on how to access your ticket.

 

Edited by Luig

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Hello,

 

Are you getting E29 when you try login? 

Edited by Anas

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Just now, AndreiFodor said:

How to find xat ID?

 

You forget your id and name ?

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What register do you have?  I mean, http://prntscr.com/lp3nkw

 

--

 

Is your registration name like your forum username?:  AndreiFodor

 

If it is, your id is: 437875779

Edited by Blacky

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Hello again,


To solve this problem, you will need to request ticket to be opened.
You can do this by clicking here : https://forum.xat.com/requests/open-a-ticket/?do=form&d=5
Select 'Locked Out' as request type and fill out the required information with correct way, after you created this request, a volunteer is going to open a ticket for you.

 

Screenshot_12.thumb.png.adab9a090a0b7cd22e3c5464e007fb8e.png


Good Luck!
 

Edited by Anas

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Just now, AndreiFodor said:

I do not know xat ID

Do you know your regname ? (username used to log in) You can find your ID number using a bot or through your profile (xat.me).

If you don't know how, tell us your regname that I can pick it up for you.

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Just now, AndreiFodor said:

I do not know xat ID

id

Name for your id ?Can you remmber ?

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The question or questions in this topic have been answered and an answer has been marked. This topic is now closed.

 

If you have any other questions, please open a new topic.

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