Safety Topic

[Crow 2,592]

Hello,

 

We have had a number of reports recently in relation to fraudulent users. 

 

Remember that:

 

(1) Volunteers will NEVER ask for your xats, days or powers. Volunteers are rewarded for their services through test powers, which are distributed by admins. Volunteers will not ask for further rewards.

 

(2) Volunteers will NEVER ask for your password. They do not require this information for anything (nor does any user). The only times that volunteers will ask for your information is if you request a ticket opening (they would ask for your ID, username and the email address associated with your account) OR if you have a ticket open and they ask you within the ticket to answer security questions - in this case, the information should be provided within your ticket.

 

(3) Volunteers will NEVER private message you to inform you that your account is blocked for illegal activity. Volunteers have no reason to do this - all account block matters are handled within tickets.

 

NOTE: If someone is impersonating a volunteer (or even a wiki editor, etc.), please ignore them and report them immediately with evidence. Proper evidence may include two full chat screen grabs. The first screen grab must have the messages in their entirety. The second must have the user ID and registered name with the messages partially visible. Video evidence showing the user ID and registered name is even better. If you are concerned for your safety, please change your password immediately. 

 

Please also be vigilant of clicking links from random users and check the Volunteer wiki page before you contact a volunteer. You may share this topic/information with anyone who is worried about a fraudulent user. 

[Angelo 1,619]

I want to add that some suspicious users have been creating fake xat wiki pages, mostly a fake version of the “ xat.wiki/Volunteers “ page. 

 

Please always ensure you’re visiting the correct wiki page, not a fake one. They’ve been adding themselves to the list to make themselves look like a true volunteer. 

 

If in doubt if the page is real or not, check forum.xat.com/staff. Our forum administrators always keep this updated. Either that, or you can contact the xat help chat (xat.com/help) to see if that user is a true volunteer. 

 

Thanks. 

[Samuel 582]

Volunteers will never be able to login into your account. (Screenshot)

[LaFleur 3,130]

This may be a good topic to share the security campaign posters from facebook.

 

1. Scam Prevention

 

2. Impersonating Staff

 

3. Account Protection - xat PAL's

 

4. Phishing Protection

[Crow 2,592]

Bumping this topic due to recent reports of bad users.

 

If anyone messages you pretending to be a volunteer, bot, or xat staff, or if they're informing you of "illegal activity", stolen xats, or blocks on your account, please report them. PLEASE DO NOT GIVE THEM ANY INFORMATION ABOUT YOUR ACCOUNT OR YOUR ITEMS.

 

If they message you on the chats, please report them to chat staff. You should also contact a volunteer on the forums or chats with evidence or open a ticket in the Report Scam department.

 

If they message you on the forums, please use the report function (the little flag attached to each post) to report them. You can report private messages and conversations.

 

Please be vigilant and stay safe!