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bestdragosh

Locked Out !

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I am locked out of my account because I have moved.  I cannot create a ticket, I have tried multiple times already to do so. How can I go about getting my account unlocked now?

 

 

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Good night,

 

To solve your problem, a ticket must be created under the "Locked Out" department. In order to get it created, you'll have to open a ticket request. To do that, do the steps below:

  • Go to the request form by clicking here;
  • On "Type of Request", select "Locked Out";
  • Type the xat username of the account;
  • The xat ID of the account;
  • And the e-mail associated with it.

Done, your request has been created successfully!
Once the ticket is created, you'll receive a e-mail with a blue link to proceed with the recovering process.

You can check the response times of the departments here.

 

Good luck!

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The OP now has a ticket opened. Therefore, the question in this topic has been answered and an answer has been marked. This topic is now closed.

 

If you have any other questions, please open a new topic.

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