Members Izuya Posted October 24, 2018 Members Share Posted October 24, 2018 (edited) The email for with my xat account was deleted so i cant log in anymore. is there a way i can switch it to a new email? Edited October 24, 2018 by Burgundy Link to comment Share on other sites More sharing options...
2 Moderators Stif Posted October 24, 2018 Moderators Share Posted October 24, 2018 Good afternoon, Yes, there is. You'll need a ticket under the "Lost Access" department. For that, you'll need a alternative account to create the ticket. If you didn't have create it yet, after successfully logged in on your alternative account, do the steps below: Open a new ticket here; Type your username and password; Type the e-mail associated with the alternative account; Select the help topic "Lost Access"; Type the subject, remember it has to be at least 5 words; Type the message describing your issue; And click on open ticket. You can check the response times of the departments here. Good luck! Link to comment Share on other sites More sharing options...
0 Members Izuya Posted October 24, 2018 Author Members Share Posted October 24, 2018 26 minutes ago, Stif said: Good afternoon, Yes, there is. You'll need a ticket under the "Lost Access" department. For that, you'll need a alternative account to create the ticket. If you didn't have create it yet, after successfully logged in on your alternative account, do the steps below: Open a new ticket here; Type your username and password; Type the e-mail associated with the alternative account; Select the help topic "Lost Access"; Type the subject, remember it has to be at least 5 words; Type the message describing your issue; And click on open ticket. You can check the response times of the departments here. Good luck! Its saying i need to be a paid user to open the ticket Link to comment Share on other sites More sharing options...
0 Moderators Stif Posted October 24, 2018 Moderators Share Posted October 24, 2018 You must log in in the alternative account before trying to open the ticket. Remember the help topic must be "Lost Access" and the subject must be 5 words or more. Link to comment Share on other sites More sharing options...
0 Advanced Members LaFleur Posted October 26, 2018 Advanced Members Share Posted October 26, 2018 The question or questions in this topic have been answered and an answer has been marked. This topic is now closed. If you have any other questions, please open a new topic. Link to comment Share on other sites More sharing options...
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Izuya
The email for with my xat account was deleted so i cant log in anymore. is there a way i can switch it to a new email?
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