Advanced Members Christina Posted April 22, 2016 Advanced Members Share Posted April 22, 2016 I am posting this here so people are aware in general. When deleting an ID, EVERYONE is receiving Error 46. Its not an issue with lost k2. I would just refer the users on help to open a ticket to make volunteers aware. Help staff is stating other reasons to the users, causing them to be upset. People are also upset that the response has been you need to pay 1k for the fix on ticket replys, when it is not users fault. I feel all volunteers should be aware of the issue. Brandon can verify this thread. 3 Link to comment Share on other sites More sharing options...
Advanced Members Elie Posted April 22, 2016 Advanced Members Share Posted April 22, 2016 We're aware. Link to comment Share on other sites More sharing options...
Advanced Members M00N Posted April 22, 2016 Advanced Members Share Posted April 22, 2016 i hope Brandon verify as soon possible ... and is not fair to ask 1k for issue ...is not our fault for this ...and same i hope they fixed it fast .. i'm angry Link to comment Share on other sites More sharing options...
Advanced Members Christina Posted April 22, 2016 Author Advanced Members Share Posted April 22, 2016 1 minute ago, M00N said: i hope Brandon verify as soon possible ... and is not fair to ask 1k for issue ...is not our fault for this ...and same i hope they fixed it fast .. i'm angry Just give it time. Like I been telling all. It will get fixed. Elie you may be aware but not all are. This thread may save users time and aggravation and then they do not come look for me. LOL Thx though <3 1 Link to comment Share on other sites More sharing options...
Advanced Members Mark Posted April 22, 2016 Advanced Members Share Posted April 22, 2016 Never have I ever seen someone say that it costs 1k to fix the issue. Most of the time when the user asks for help on the Help chat, Brandon or Verite fix the issue on the spot. As for "Help staff are stating other reasons to the users, causing them to be upset," can you please explain? From what I've seen and from from my personal experience, we always guide the user into making a ticket. (That's actually if Brandon or Verite are not on the chat at the time.) 3 Link to comment Share on other sites More sharing options...
Advanced Members M00N Posted April 22, 2016 Advanced Members Share Posted April 22, 2016 41 minutes ago, Mark said: Never have I ever seen someone say that it costs 1k to fix the issue. Most of the time when the user asks for help on the Help chat, Brandon or Verite fix the issue on the spot. As for "Help staff are stating other reasons to the users, causing them to be upset," can you please explain? From what I've seen and from from my personal experience, we always guide the user into making a ticket. (That's actually if Brandon or Verite are not on the chat at the time.) Believe me i saw screen from someone abouth this 1k (i will try to ask again and show you) ...and about upset ...i'm very upset cuz i made ticket in 19.04 and actually i dont have reply and gues what ...another user made ticket yesterday morning and have 2 reply...same departament same error same problem ...and i will show you screen ( http://prntscr.com/avli52 , http://prntscr.com/avlivd ) !! What you say about this ? i have reason to be or not upset ??is this fair to happen? all ask to be patience but when i see this can i be more patience or i'm right to be upset? ... Link to comment Share on other sites More sharing options...
Contributors Page Posted April 22, 2016 Contributors Share Posted April 22, 2016 2 minutes ago, M00N said: OHH !! Now is ok and yes Christina help us so much !! She is helping us as can, as always. 3 Link to comment Share on other sites More sharing options...
Advanced Members Popular Post choco Posted April 22, 2016 Advanced Members Popular Post Share Posted April 22, 2016 I think it should be discussed with the main owner, and not brought up on the forum without proof. That's IF the staff did do something like that, which I hardly believe as I am always there and nothing like that happened. Those are some strong words addressed to all help staff and you should at least show the proof when saying them. You can't just come up on forum and say it because someone told you without showing proof or anything. This is my first and last post on this thread as it will only lead to more drama. 14 Link to comment Share on other sites More sharing options...
Advanced Members Marya Posted April 22, 2016 Advanced Members Share Posted April 22, 2016 I really think these are bad words to volunteers and staff help said and showing no proof. If you insult them on forum thread show at least proof. 4 Link to comment Share on other sites More sharing options...
Members Giia Posted April 22, 2016 Members Share Posted April 22, 2016 Agree with Choco and Marya. 2 Link to comment Share on other sites More sharing options...
Advanced Members M00N Posted April 22, 2016 Advanced Members Share Posted April 22, 2016 No one insult them ... where you guys see all this ??? ..and if you read better you can see i said (i will try to get again the screen cuz i delete history of browser and i dont have it anymore but i will try to add as soon posible) ! Link to comment Share on other sites More sharing options...
Advanced Members Mark Posted April 22, 2016 Advanced Members Share Posted April 22, 2016 @M00N I don't see what those screenshots of your ticket have to do with anything to be honest. You need to be patient when it comes to ticket replies. That's always been that way. Volunteers deal with many tickets so all you can do is wait. You don't need to get upset over that. And about help staff supposedly charging 1k, next time do take a screenshot. It's not true. Getting your k2 fixed is free. Nobody charges 1k so you don't have to be upset about that either. 2 Link to comment Share on other sites More sharing options...
Advanced Members 6 Posted April 22, 2016 Advanced Members Share Posted April 22, 2016 If you have those 'screenshot' from someone saying about this '1k' asking for payment then please do private message Brandon (help main owner) to let him know and so that he could take proper actions about it. Posting and pinpointing it here would only cause drama and misunderstanding. Link to comment Share on other sites More sharing options...
Volunteers Crow Posted April 22, 2016 Volunteers Share Posted April 22, 2016 4 minutes ago, 6 said: If you have those 'screenshot' from someone saying about this '1k' asking for payment then please do private message Brandon (help main owner) to let him know and so that he could take proper actions about it. Posting and pinpointing it here would only cause drama and misunderstanding. Someone's definitely getting demoted if the claims are true. Link to comment Share on other sites More sharing options...
Advanced Members 6 Posted April 22, 2016 Advanced Members Share Posted April 22, 2016 @Crow Yes probably because it is unacceptable. Link to comment Share on other sites More sharing options...
Advanced Members TinkerDoodle Posted April 22, 2016 Advanced Members Share Posted April 22, 2016 12 hours ago, Christina said: People are also upset that the response has been you need to pay 1k for the fix on ticket replys, when it is not users fault. I feel all volunteers should be aware of the issue. Brandon can verify this thread. No one said anything about help staff asking for 1k for help? She was saying that the fee to delete your account is 1k, as said by the vols, on the ticket. Obviously if someone was going to make an accusation like you people think Christina is making, this topic would be locked already cause it would've caused drama. Yall jump to conclusions real quick, damn. 1 Link to comment Share on other sites More sharing options...
Advanced Members Popular Post Brandon Posted April 23, 2016 Advanced Members Popular Post Share Posted April 23, 2016 The confusion is due to a recent change. Hopefully the problem is fixed soon. There may have been a few instances where people were told on their ticket they had to pay a fee to get their issue resolved. The reason there is a fee is because it requires the special intervention of xat staff and because the issue is always caused by the user (not doing something right). However, with the recent change, an error has been occurring for many people, and it is the fault of xat, not the users who are experiencing the issue. Therefore, no fee will be required. I will try to post updates here when it's fixed. 7 Link to comment Share on other sites More sharing options...
Advanced Members Elie Posted April 23, 2016 Advanced Members Share Posted April 23, 2016 To those who had issues deleting accounts, try again. Let us know if it fails or succeeds through a private message. 3 Link to comment Share on other sites More sharing options...
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