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Melania

Account why error 26

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Receiving System error 26 means that the person that you trying to transfer have an indefinite hold, maybe E55. If your friends receive this error when trying to transfer to you, You'll need create a ticket under Help Topic "Account Block". The following steps should only be followed if it is your friends who receive this error when they try to transfer you. If you are the one who receives this error when trying to transfer, it is the person to whom you are trying to transfer who must send a ticket.
 

  • Go to xat.com/ticket
  • Click on “Open New Ticket”.
  • Select the help topic of “Account BLOCK”
  • Your subject MUST be more than 5 words.
  • Write a detailed message. (that must be in the English language.)

If you are having trouble opening a ticket, make sure you have more than 5 words in subject. If the problem persists send a private message to a volunteer here in the forum and ask them to open the ticket for you under Help Topic "Account Block". Remember to include the following information:

  • Your registered name and ID.
  • Email associated to the account.
  • Mention if you still have access to the account's email.
  • Reason for needing a ticket. 

You can check the response times of the departments on: https://util.xat.com/wiki/index.php?title=Ticket_times

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