Members R3N3GADO Posted August 10, 2018 Members Share Posted August 10, 2018 Someone help me with recover my account does not enter because of the authentictor Link to comment Share on other sites More sharing options...
2 Advanced Members 6 Posted August 10, 2018 Advanced Members Share Posted August 10, 2018 (edited) Hello R3N3GADO, Do you still have the QR code or the time based mode code saved? This can be used to try to recover your token code. If you're not able to save them, you would need a volunteer to open a ticket for you, please private message a volunteer here on the forum and politely ask for help. Please include the following information on your message: Your registered name and ID The email associated to the account. Please mention if you still have access to the account's email or not. And the reason for needing a ticket. (You lost your Token code and that you need a Lost Auth ticket) One of the volunteers you may try to contact here: https://forum.xat.com/staff/ Good luck! Edited August 10, 2018 by 6 Added more info Link to comment Share on other sites More sharing options...
0 Moderators Stif Posted August 10, 2018 Moderators Share Posted August 10, 2018 Boa noite, Se você não tiver mais o código QR ou o código de segurança de 16 dígitos (ambos são métodos para reativar o seu auth em outro dispositivo), você deverá enviar uma mensagem privada a um voluntário no fórum requisitando a abertura de um ticket no departamento "Lost Auth", incluindo a informação seguinte em inglês: Nome de usuário e ID; Razão de necessitar de um ticket; (Nesse caso "Lost Auth") E-mail associado a conta que você tem o problema; Também mencione se você ainda tem acesso a esse e-mail. Ou pode contatá-los diretamente via chat, eles normalmente podem ser encontrados no Help ou no xat_test. Você poderá ver os tempos de resposta dos departamentos aqui. Boa sorte! Link to comment Share on other sites More sharing options...
0 Volunteers Crow Posted August 17, 2018 Volunteers Share Posted August 17, 2018 The question or questions in this topic have been answered and an answer has been marked. This topic is now closed. If you have any other questions, please open a new topic. Link to comment Share on other sites More sharing options...
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R3N3GADO
Someone help me with recover my account does not enter because of the authentictor
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