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R3N3GADO

authenticartoe account.

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Posted (edited)

Hello R3N3GADO, 

 

Do you still have the QR code or the time based mode code saved? This can be used to try to recover your token code.

If you're not able to save them, you would need a volunteer to open a ticket for you, please private message a volunteer here on the forum and politely ask for help.

 

Please include the following information on your message:

  • Your registered name and ID
  • The email associated to the account. Please mention if you still have access to the account's email or not.
  • And the reason for needing a ticket. (You lost your Token code and that you need a Lost Auth ticket)

One of the volunteers you may try to contact here: https://forum.xat.com/staff/ 

 

Good luck!

Edited by 6
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Boa noite,

 

Se você não tiver mais o código QR ou o código de segurança de 16 dígitos (ambos são métodos para reativar o seu auth em outro dispositivo), você deverá enviar uma mensagem privada a um voluntário no fórum requisitando a abertura de um ticket no departamento "Lost Auth", incluindo a informação seguinte em inglês:

  • Nome de usuário e ID;
  • Razão de necessitar de um ticket; (Nesse caso "Lost Auth")
  • E-mail associado a conta que você tem o problema;
  • Também mencione se você ainda tem acesso a esse e-mail.

Ou pode contatá-los diretamente via chat, eles normalmente podem ser encontrados no Help ou no xat_test.
Você poderá ver os tempos de resposta dos departamentos aqui.

 

Boa sorte!

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