Jump to content
  • 0
Florin312

I need my email changed

Question

Posted (edited)

   Hello everyone! I have the following problem: I've created a xat account but I lost the acces to my old mail so I've created a new one. I've managed to change the mail adress for my forum account but when I try to log in to xat grous I still can't bypass the security email check because I think it sends the security link that I need to acces to my old mail. The question is: How can I change my xat groups mail adress? I've tried to open a ticket to "locked out" section but I can't send it due to errors.

Thank you!

Edited by Florin312

Share this post


Link to post
Share on other sites

5 answers to this question

Recommended Posts

  • 4

Hello @Florin312,

 

13 minutes ago, Florin312 said:

   Hello everyone! I have the following problem: I've created a xat account but I lost the acces to my old mail so I've created a new one. I've managed to change the mail adress for my forum account but when I try to log in to xat grous I still can't bypass the security email check because I think it sends the security link that I need to acces to my old mail. The question is: How can I change my xat groups mail adress? I've tried to open a ticket to "locked out" section but I can't send it due to errors.

Thank you!

If you are trying to change your chat group's email address, you cant. If you still have access to the chat, you can try to reset the whole chat and set it to members only.

Within the 90 days period that the chat is inactive with no chat staffs present, the chat will be put up for sale and you'll be able to buy the chat.

Once the chat is up for sale, you should be able to buy the chat with a new email address that you have access with.

 

If you are trying to change your xat account's email address and have lost access to it, you would need to open a ticket in Lost Access help topic and request to get your email address changed. In order to open a ticket under this help topic, you must be logged in on an account that you have access with the email.

  • Open a ticket in Lost Access help topic
  • Make sure that the subject in ticket is five words or more
  • In your ticket message, mention your username and ID, the email you lost access with
  • And the email you want to change it to

Once you are able to open a ticket, wait for a response. Check your email daily for any ticket notifications.

Share this post


Link to post
Share on other sites
  • 1
Posted (edited)

Hello,

 

If you forgot the email address to your xat account, you would need to create a new account to solve the problem.

 

Do the following steps:

 

1. Create a new temporary account and open a ticket at xat.com/ticket under Lost Access department. 

 

2. Write a subject(5 words or more) and write a message saying that you lost access to the account.

 

3. After completing each of the following steps, click “Open ticket” .

 

Hope this helps!

 

Regards,

Mystic

Edited by Mystic

Share this post


Link to post
Share on other sites
  • 1

Hello Florin 312, tell us what error appears when you try to send the ticket.

So we will help you better.

You can also send a message to a volunteer to open the ticket for you. as @Samuel said.

Here is the list of xat volunteers: https://forum.xat.com/staff/

Share this post


Link to post
Share on other sites
  • 0

Hello Florin312, what errors appear when trying to open a ticket?

 

You can also send a message to a volunteer here in the forum so they can open the ticket for you.

Share this post


Link to post
Share on other sites
  • 0

The question or questions in this topic have been answered and an answer has been marked. This topic is now closed.

 

If you have any other questions, please open a new topic.

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.

×

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.