Members Andrew23 Posted July 24, 2018 Members Share Posted July 24, 2018 please help me to log into my account it requires me token code ,where can I find this? email : <removed> account: ssystemofadown Link to comment Share on other sites More sharing options...
3 Advanced Members Mystic Posted July 24, 2018 Advanced Members Share Posted July 24, 2018 (edited) Hello, You can find the token code on your Google Authenticator application. If you are unable to find the code or lost it, you will need a volunteer to open a ticket for you, please private message them and politely ask them to open a ticket for you. Please include the following information: Your registered name and ID. The e-mail associated to your xat account. Please remember to mention if you still have the access to the email or not. The reason for needing a ticket. You can contact volunteers on https://forum.xat.com/staff/. Please do not include any personal information on the forum next time. Regards, Mystic Edited July 24, 2018 by Mystic typo Link to comment Share on other sites More sharing options...
1 Advanced Members Marya Posted July 24, 2018 Advanced Members Share Posted July 24, 2018 Hello @Andrew23 , please remove your personal info . Never share you email , gmail etc . You would need to open a ticket to get your problem resolved. You would need to Go to xat.com/ticket Create a new ticket with the help topic "Lost Auth" (Make sure subject is at least 5 words) Request for a token code reset then wait for a reply After the ticket has been created, you can check the ticket-status here: https://util.xat.com/support/view.php Or if you cant make ticket ask from here to some volunteers : https://util.xat.com/wiki/index.php?title=Volunteers to open a ticket for you . Link to comment Share on other sites More sharing options...
0 Members Andrew23 Posted July 24, 2018 Author Members Share Posted July 24, 2018 Just now, Maay said: Hello @Andrew23 , please remove your personal info . Never share you email , gmail etc . You would need to open a ticket to get your problem resolved. You would need to Go to xat.com/ticket Create a new ticket with the help topic "Lost Auth" (Make sure subject is at least 5 words) Request for a token code reset then wait for a reply After the ticket has been created, you can check the ticket-status here: https://util.xat.com/support/view.php Or if you cant make ticket ask from here to some volunteers : https://util.xat.com/wiki/index.php?title=Volunteers to open a ticket for you . to make a ticket it requires a payment .. Link to comment Share on other sites More sharing options...
0 Advanced Members Mystic Posted July 24, 2018 Advanced Members Share Posted July 24, 2018 2 minutes ago, Andrew23 said: to make a ticket it requires a payment .. Lost Auth department is free. However, you can't make a ticket if you are logged out. I recommend trying what I stated above and contact a volunteer to open a ticket for you. Link to comment Share on other sites More sharing options...
0 Advanced Members Marya Posted July 24, 2018 Advanced Members Share Posted July 24, 2018 7 minutes ago, Andrew23 said: to make a ticket it requires a payment .. this is free , just contact a volunteers via pv for open a ticket Link to comment Share on other sites More sharing options...
0 Advanced Members LaFleur Posted July 24, 2018 Advanced Members Share Posted July 24, 2018 The question or questions in this topic have been answered and an answer has been marked. This topic is now closed. If the volunteer does not respond to your private message anytime soon, feel free to send me a private message. If you have any other questions, please open a new topic. Link to comment Share on other sites More sharing options...
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Andrew23
please help me to log into my account it requires me token code ,where can I find this?
email : <removed>
account: ssystemofadown
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