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Andrew23

i can t log into my account bcs of token code

Question

please help me to log into my account it requires me token code ,where can I find this?

email : <removed>

account: ssystemofadown

 

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Posted (edited)

Hello,

 

You can find the token code on your Google Authenticator  application. If you are unable to find the code or lost it, you will need a volunteer to open a ticket for you, please private message them and politely ask them to open a ticket for you.

Please include the following information:

 

  • Your registered name and ID.
  • The e-mail associated to your xat account. Please remember to mention if you still have the access to the email or not.
  • The reason for needing a ticket. 

 

You can contact volunteers on https://forum.xat.com/staff/.

 

Please do not include any personal information on the forum next time.

 

Regards,

Mystic

Edited by Mystic
typo

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Hello @Andrew23 , please remove your personal info . Never share you email , gmail etc .  

You would need to open a ticket to get your problem resolved.

You would need to  

 Go to xat.com/ticket 

Create a new ticket with the help topic "Lost Auth" (Make sure subject is at least 5 words)

Request for a token code reset then wait for a reply

After the ticket has been created, you can check the ticket-status here:  https://util.xat.com/support/view.php   

Or if you cant make ticket ask from here to some volunteers : https://util.xat.com/wiki/index.php?title=Volunteers to open a ticket for you . 

 

 

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Just now, Maay said:

Hello @Andrew23 , please remove your personal info . Never share you email , gmail etc .  

You would need to open a ticket to get your problem resolved.

You would need to  

 Go to xat.com/ticket 

Create a new ticket with the help topic "Lost Auth" (Make sure subject is at least 5 words)

Request for a token code reset then wait for a reply

After the ticket has been created, you can check the ticket-status here:  https://util.xat.com/support/view.php   

Or if you cant make ticket ask from here to some volunteers : https://util.xat.com/wiki/index.php?title=Volunteers to open a ticket for you .  

  

 

to make a ticket it requires a payment ..

 

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2 minutes ago, Andrew23 said:

to make a ticket it requires a payment ..

 

Lost Auth department is free. However, you can't make a ticket if you are logged out. I recommend trying what I stated above and contact a volunteer to open a ticket for you.

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7 minutes ago, Andrew23 said:

to make a ticket it requires a payment ..

 

this is free , just contact a volunteers via pv for open a ticket 

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The question or questions in this topic have been answered and an answer has been marked. This topic is now closed.

 

If the volunteer does not respond to your private message anytime soon, feel free to send me a private message.

 

If you have any other questions, please open a new topic.

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