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alexthcapitan

help to open ticket

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Hi, they could help me, I need to open a ticket. since I make a purchase for the first time and I do not obtain the product purchased

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Hello @alexthcapitan,

 

Did you buy xats on xat.com/buy page and were the money taken from you after you tried to purchase xats? Did you get an email confirmation of the purchase? 

 

If yes, please try to re-login on your account and you should be able to receive your xats already.

 

If the money is taken from and you didn't get an email confirmation of the purchase yet, there could be delays so I would suggest to wait within 24 hours for the xats to arrive.

 

If within 24 hours and you didn't get your xats yet, I would suggest to open a ticket under the help topic ''Payment Problems''. Make sure that your subject in ticket is at least five words or more. Note that you must be a paid user and be logged in to open a ticket on this help topic.

 

If by any chance you encounter a problem in opening a ticket, you may contact a volunteer here on forum and request politely to help you open a ticket for you.

Message a volunteer with the following information: 

  • Your registered name and ID
  • Your email attached to the account
  • And the reason for needing a ticket  

One of the volunteers you can message here: https://forum.xat.com/staff/

 

Good luck!

 

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Posted (edited)

Hello good afternoon.

 

You can try to login and then check if your power appears.

 

If you're unable to open a ticket, please private message a volunteer here on the forum and politely ask for help. Please include the following information on your message:

 

- Your registered name and ID.

 

- The email attached to the account.

 

Please tell why the reason for needing a ticket, one of the volunteers you may contact here: https://forum.xat.com/staff/

 

 

Edited by keep

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Hello . After you prucashe did you login ? Can you please first do login and see  ? 

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The question or questions in this topic have been answered and an answer has been marked. This topic is now closed.

 

If you have any other questions, please open a new topic.

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