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Account Locked


Hi my shortname is Gabeee on xat, I have email info and everything to do with proving its my account.. made a ticket a month ago no reply, thanks -gabe

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Posted (edited)



We spoke on Help a few mins ago regarding this.


To get your account unlocked, open a ticket under the Locked Out department and a Volunteer will assist you properly.  


Make sure your ticket subject is 5 or more words long and provide your account information in that ticket and explain your reasoning.


If for some reason you're still unable to open a ticket, then contact a volunteer by going to the staff page: https://forum.xat.com/staff/ and you'll be helped.


However, try clearing your cookies and cache out first, then try to open a ticket under that department. [Edited and added in].


Provide them with the information you'd provide them in a ticket for them to assist you faster and efficiently. 



Edited by Maverick
Additional information.

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The question or questions in this topic have been answered and an answer has been marked. This topic is now closed.


Please note that when contacting a volunteer, provide them your username and ID, the e-mail (and if you have access to the e-mail) and what you need a ticket for (Locked Out department).


If you have any other questions, please open a new topic.

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