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noway182

I can't login, can somebody help?

Question

I can't login even when I enter the right password. I tried recovering my account with email, but it's not working. The page keeps refreshing and telling me to try again to reset my password.

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Hello  @WeeWorld,

 

When logging in on your account, make sure that you are entering the correct Username/Email or Password. 

 

Do you still have access to the account's email?

If so, please go to  https://xat.com/lostpass and try to reset your account's password. Make sure your password only contains alphanumeric characters (a-z A-Z 0-9) and at least 8 characters long of a password.

 

If you no longer have access to the account's email.

You will have to open a ticket at https://xat.com/ticket under the "Lost Access" help topic using and alternate account that you have access the email with. Make sure the subject in ticket is 5 words or more.

 

If you have any other questions, please let us know here. You may also go to Help chat for assistance.

 

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The question or questions in this topic have been answered and an answer has been marked. This topic is now closed.

 

If you have any other questions, please open a new topic.

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