Lost access email and password

Dannn · July 2

Lost access Email and Password :
Maybe my account was blocked because of being offline for years, How can i recover my account?

Edited July 2 by Dannn

**LaFleur** · July 2

Hello @Dannn,

you will need to create a ticket to get this resolved.

For that,

Create a new xat account
Once successfully created, go to xat.com/ticket
Create a new ticket with the help topic "Lost Access" (please note, subject needs to have at least 5 words)
In the Message, let them know which account this is about

After the ticket has been created, you can check the ticket-status here: https://util.xat.com/support/view.php

If you need any additional help, feel free to let us know here or contact me privately.

Rexor · July 2

Dannn, you must create a ticket under "Lost Access"

After that, you can wait 1-3 days (usually) as that's the estimated wait time on the wiki page:

Note: **DO NOT INCLUDE personal information e.g. passwords, telephone or address**

**LaFleur** · July 2

The user has successfully created a ticket.

The question or questions in this topic have been answered and an answer has been marked. This topic is now closed.

If you have any other questions, please open a new topic.

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