Lost access email and password

[Dannn 0]

Lost access Email and Password :
Maybe my account was blocked because of being offline for years, How can i recover my account?

Edited July 2, 2018 by Dannn

[LaFleur 3,009]

Hello @Dannn,

 

you will need to create a ticket to get this resolved.

 

For that,

• Create a new xat account
• Once successfully created, go to xat.com/ticket
• Create a new ticket with the help topic "Lost Access" (please note, subject needs to have at least 5 words)
• In the Message, let them know which account this is about

After the ticket has been created, you can check the ticket-status here: https://util.xat.com/support/view.php

 

If you need any additional help, feel free to let us know here or contact me privately.

 

[Rexor 74]

Dannn, you must create a ticket under "Lost Access"

 

After that, you can wait 1-3 days (usually) as that's the estimated wait time on the wiki page:

https://util.xat.com/wiki/index.php?title=Ticket_times

 

Note: **DO NOT INCLUDE personal information e.g. passwords, telephone or address**

[LaFleur 3,009]

The user has successfully created a ticket. 

The question or questions in this topic have been answered and an answer has been marked. This topic is now closed.

 

If you have any other questions, please open a new topic.