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E29 : Locked Out


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Hello there. My account is locked. I am getting;"This account is locked. You can only login at home. Please read:xat account locking. E29**" info when i am trying to log in.


My account is conquistadore. Can you please open a ticket for my account to be unlocked? Thank you very much in advance. 

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Hello @conquistadore.


The E29 you are getting while attempting to login means that your account is locked to another location and a ticket must be created under the "Locked Out" department. To doing so, you must private message a volunteer via forum, you can see them here. Then, click on "message" under the name of one of them. Remember to include:

  • Username and ID;
  • Reason for needing a ticket; (In this case "Locked Out")
  • E-mail associated with the account that you have the problem;
  • Also mention if you still have access to this e-mail.

Or you can contact them directly via chat, they usually can be found on Help or xat_test.
You can check the response times of the departments here.


Good luck!

Edited by Stif
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