html 5 xat not working right

[otomok]

http://prntscr.com/k1a6vs

started a hour ago and only loads that

Edited June 30, 2018 by otomok

[LaFleur]

Hello,

 

we would love to assist you in this matter, but without more information it is difficult, if not impossible, for us to provide you with instructions for how to resolve this issue.

 

The topic has been closed to new replies and if you want it unlocked, you may send a private message to one of the forum staff with their messenger enabled or report the post to notify a moderator that you wish to update your thread.

 

To sum up the potential solutions, you may try:

• As Leandro suggested, try to click at ''Sign out'' and ''Sign in' twice
• Turn your internet modem off for a couple of minutes and restart your computer
• Try another browser
• Clear your browser's cookies / cache (Restart your browser)
• If you are using a proxy or VPN, disable it

If you think this is a bug with the HTML5 chat, you may also create a bug report: https://forum.xat.com/bug-tracker/chat/

[Angelo]

Hello @otomok,

We would love to hear back from you regarding this issue. Without more information from you, we may be unable to assist you. Please try to provide the following info:

• What browser are you using?
• Is your connection stable? (Are you using a personal hotspot, or a weak WiFi network?)
• What OS are you using?
• Are you using a proxy/VPN to connect to xat.com?

Thank you, and we hope to hear from you soon regarding this issue.

[Leandro]

On 6/30/2018 at 5:48 PM, otomok said:

http://prntscr.com/k1a6vs

 

 

When that happens, usually to solve it you just need to click ''Sign out'' and ''Sign in'' twice and it'll work.

[Stif]

Is your connection stable? Could you please clear your browser's cache, restart your internet modem/router and then your computer?