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Diogorabelo45

I need some volunteer opened a ticket for me

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Good evening. I have an account and forget my password and email. I need an email tip or even change the email, but I can not send a ticket of the error, some volunteer can open a ticket for me. thanks for this ja. thank you

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Good night,

 

When losing access to the account by forgetting the email and password, or by forgetting the password and losing access to the email, you must create a ticket under the "Lost Access" department. For that, you don't have to ask a volunteer to open the ticket for you, you'll have to create a alternative account with a alternative e-mail to open the ticket.

If you didn't have create it yet, after successfully logged in on your alternative account, do the steps below:

  • Open a new ticket here;
  • Type your username and password;
  • Type the e-mail associated with the alternative account;
  • Select the help topic "Lost Access";
  • Type the subject, remember it has to be at least 5 words;
  • Type the message describing your issue;
  • And click on open ticket.

If even after that you still unable to create the ticket, you'll have to send a private message to a volunteer on the forums including the following information:

  • Username and ID of the alternative account;
  • Reason for needing a ticket; (In this case "Lost Access")
  • E-mail associated with the alternative account.

Or you can contact them directly via chat, they usually can be found on Help or xat_test.
You can check the response times of the departments here.

 

Good luck!

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The question or questions in this topic have been answered and an answer has been marked. This topic is now closed.

 

If you have any other questions, please open a new topic.

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