Jump to content
  • 0

updet my internet


Question

7 answers to this question

Recommended Posts

  • 2
  • Volunteers

Then he must private message a volunteer via forum, he can see them here. Then, click on "message" under the name of one of them. Ask him to include:

  • Username and ID;
  • Reason for needing a ticket; (In this case "Locked Out")
  • E-mail associated with the account that you have the problem;
  • Mention if he still have access to this e-mail.

Or he can contact them directly via chat, they usually can be found on Help or xat_test.
He can check the response times of the departments here.

Link to post
Share on other sites
  • 1
  • Advanced Members
36 minutes ago, Stif said:

I suppose you're getting E29 - Locked Out right? If you have a ticket for it, just remain patient for a answer. You can check the response times of the departments here.

Yes Hua has an E29. I can explain to you about the problem. Can not see a ticket. No response. Also do not know if a ticket was sent or not. Hua needs help. I will translate and explain to him in Chat mosa3adeh Arabic.

Thanks

Edited by Mohammed
Link to post
Share on other sites
  • 1
  • Advanced Members
7 minutes ago, Stif said:

You can't create a ticket on "Locked Out" while logged out, you would have to ask a volunteer to open one for you, did "Hua" ask a volunteer to open it for him?

oh. No, no, no, he did not, and he did not talk to anyone. I hope you make one of the volunteers answer him and he will send the e - mail mechanism and all the required data.

Link to post
Share on other sites
  • 0
  • Advanced Members
17 minutes ago, Stif said:

You can't create a ticket on "Locked Out" while logged out, you would have to ask a volunteer to open one for you, did "Hua" ask a volunteer to open it for him?

Okay.  I will tell him do it. 

Thanks

Link to post
Share on other sites
  • 0
  • Advanced Members

The question or questions in this topic have been answered and an answer has been marked. This topic is now closed.

 

If you have any other questions, please open a new topic.

Link to post
Share on other sites
Guest
This topic is now closed to further replies.
×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.