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locked out


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Good morning,

 

The E29 you are getting while attempting to login means that your account is locked to another location and a ticket must be created under the "Locked Out" department. Creating a ticket while logged out is disabled, you'll have to send a private message to a volunteer on the forums including the following information:

  • Username and ID;
  • Reason for needing a ticket; (In this case "Locked Out")
  • E-mail associated with the account that you have the problem;
  • Also mention if you still have access to this email.

Or you can contact them directly via chat, they usually can be found on Help or xat_test.
You can check the response times of the departments here.

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Hello, if you can not create the ticket, you can send a private message to a volunteer in the forum including the following information in English:

 

  • Username and ID;
  • Reason for needing a ticket;
  • Email associated with the account you have the problem;

You can see the response times of the departments here.

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