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Good morning,


If you didn't save the QR code or the time-based code while activating the account authentication, you'll have to send a private message to a volunteer on the forums including the following information:

  • Username and ID;
  • Reason for needing a ticket; (In this case "Lost Auth")
  • E-mail associated with the account that you have the problem;
  • Also mention if you still have access to this email.

Or you can contact them directly via chat, they usually can be found on Help or xat_test.
You can check the response times of the departments here.

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The user now has a ticket open about this problem. When you receive a response, you will be emailed a link to your ticket as well as a copy of our reply.

Be sure to utilize the link contained in the body of the email message from info@xat.com to navigate to your support request; do not reply to the email to answer security questions.


Once and if we verify you as the original account owner, authentication will be removed for your account.

Since this issue has been adequately addressed, I will close this topic and set a best answer.

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This topic is now closed to further replies.


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