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my account is lock


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Hi I cannot login my account because it says lock account. It need to be login on my previous ISP provider but I change internet connection years ago and I did not login this account for over 2 or 3 years I guess. can someone help me how to recover it.

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To solve your problem, you must private message a volunteer via forum requesting the creation of your ticket under the "Locked Out" department, you can see them here. Then, click on "message" under the name of one of them. Remember to include:

  • Username and ID;
  • Reason for needing a ticket; (In this case "Locked Out")
  • E-mail associated with the account that you have the problem;
  • Also mention if you still have access to this email.

Or you can contact them directly via chat, they usually can be found on Help or xat_test.
You can check the response times of the departments here.

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