I lose my authentification code!

[PrettyGuardian]

Hi! my name's Alexia (PrettyGuardian 767982274) And yesterday i tried to log on my xat account but i can't because i lose my phone with Google Authenticator. And i can't create a Ticket, could you please help me?

 

Thank you!

[zw]

41 minutes ago, PrettyGuardian said:

Yes i've got access to the email, and yes sure!

You now have a ticket open about this problem.

 

When you receive a response, you will be emailed a link to your ticket as well as a copy of our reply. The typical wait time between replies in this department is one to three days.

 

Since the original question or concern has been adequately addressed, I will now close this topic and set a best answer.

If you have any further inquiries, feel free to start a new thread.

[Samuel]

Hey PrettyGuardian,

 

if you can not create a ticket, please make sure that the subject has more than 5 words.. If after checking that you still can not create a ticket, contact a volunteer here; https://forum.xat.com/staff tell them what the problem is and let them know your regname and id

 

 

[zw]

Do you have access to the email address associated with 767982274?

Would you like me to staff-create you a ticket about this problem?

[PrettyGuardian]

Yes i've got access to the email, and yes sure!