Members Joako Posted May 1, 2018 Members Share Posted May 1, 2018 Hello everyone: I left xat a long time ago and since then my IP has changed and now my account is IP locked. I try to create a ticket on that topic but it's not allowing me Is there a way you can help me? Thank you in advance. Joako (99276752) Link to comment Share on other sites More sharing options...
2 Moderators Stif Posted May 1, 2018 Moderators Share Posted May 1, 2018 (edited) Good night Joako, Creating tickets while logged out was disabled to avoid ticket spam so, to open your ticket, you must private message a volunteer via forum, you can see them here. Then, click on "message" under the name of one of them. Remember to include: Username and ID; Reason for needing a ticket; (In this case "Locked Out") E-mail associated with the account that you have the problem; Also mention if you still have access to this email. Or you can contact them directly via chat, they usually can be found on Help or xat_test. You can check the response times of the departments here. Edited May 1, 2018 by Stif fixed hyperlink Link to comment Share on other sites More sharing options...
0 Members Basel Posted May 1, 2018 Members Share Posted May 1, 2018 (edited) Yes there is a way to do it, and you're on the right place to request a ticket since there's an issue with creating tickets under some departments, you will be wanting to give your id number or the registered name of your account also you have to have full access to the email associated with your locked out account. Here's a list of volunteers that you can contact with: https://forum.xat.com/staff/ Eventually this thread will be looked at anyway by some volunteers that can help you create the ticket! Edited May 1, 2018 by Basel Typo Link to comment Share on other sites More sharing options...
0 Members Joako Posted May 1, 2018 Author Members Share Posted May 1, 2018 Thank you both for the fast replies Link to comment Share on other sites More sharing options...
0 Advanced Members LaFleur Posted May 1, 2018 Advanced Members Share Posted May 1, 2018 @Joako Have you already contacted a volunteer by now, do you have a ticket opened? Link to comment Share on other sites More sharing options...
0 Volunteers Crow Posted May 1, 2018 Volunteers Share Posted May 1, 2018 Please send me a private message if you still need one opening. Link to comment Share on other sites More sharing options...
0 Members Joako Posted May 1, 2018 Author Members Share Posted May 1, 2018 It's been opened. Thanks for the help 😄 Link to comment Share on other sites More sharing options...
0 Advanced Members Angelo Posted May 1, 2018 Advanced Members Share Posted May 1, 2018 The question or questions in this topic have been answered and an answer has been marked. This topic is now closed. If you have any other questions, please open a new topic. Link to comment Share on other sites More sharing options...
Question
Joako
Hello everyone:
I left xat a long time ago and since then my IP has changed and now my account is IP locked.
I try to create a ticket on that topic but it's not allowing me
Is there a way you can help me?
Thank you in advance.
Joako (99276752)
Link to comment
Share on other sites
7 answers to this question
Recommended Posts