Members TrapTrap4US Posted April 18, 2018 Members Share Posted April 18, 2018 Hello there I lost my authentication code and I cant log in because I need that to get my six digit numbers please advice. Thank you Link to comment Share on other sites More sharing options...
1 Wiki Editors zw Posted April 18, 2018 Wiki Editors Share Posted April 18, 2018 Request complete (ticket opened). Link to comment Share on other sites More sharing options...
0 Wiki Editors zw Posted April 18, 2018 Wiki Editors Share Posted April 18, 2018 Are you missing both the QR code and secret key? Link to comment Share on other sites More sharing options...
0 Moderators Stif Posted April 18, 2018 Moderators Share Posted April 18, 2018 Good afternoon, Did you save the QR code or the time-based code? If the answer is no for both questions, you'll have to send a private message to a volunteer on the forums including the following information: Username and ID; Reason for needing a ticket; (In this case "Lost Auth") E-mail associated with the account that you have the problem; Also mention if you still have access to this email. Or you can contact them directly via chat, they usually can be found on Help or xat_test. You can check the response times of the departments here. Link to comment Share on other sites More sharing options...
0 Members TrapTrap4US Posted April 18, 2018 Author Members Share Posted April 18, 2018 1 minute ago, Stif said: Good afternoon, Did you save the QR code or the time-based code? If the answer is no for both questions, you'll have to send a private message to a volunteer on the forums including the following information: Username and ID; Reason for needing a ticket; (In this case "Lost Auth") E-mail associated with the account that you have the problem; Also mention if you still have access to this email. Or you can contact them directly via chat, they usually can be found on Help or xat_test. You can check the response times of the departments here. I wrote all I lost the long code wich I type in authenticator to give me 6 digit numbers. I lost the big code wich I need to type in authenticator to get 6 digit numbers to log in 3 minutes ago, muffins said: Are you missing both the QR code and secret key? I miss the code which I need to type for 6 digit numbers in authenticator long code dont know what is the name of it. Link to comment Share on other sites More sharing options...
0 Moderators Stif Posted April 18, 2018 Moderators Share Posted April 18, 2018 But do you have the 16 digit time-based code (or provided key)? Link to comment Share on other sites More sharing options...
0 Members TrapTrap4US Posted April 18, 2018 Author Members Share Posted April 18, 2018 (edited) The account name is TrapTrap4US 3 minutes ago, Stif said: But do you have the 16 digit time-based code (or provided key)? No I dont its corupted I cant open it Edited April 18, 2018 by muffins Fixed formatting. Link to comment Share on other sites More sharing options...
0 Moderators Stif Posted April 18, 2018 Moderators Share Posted April 18, 2018 Then do the procedure i said in the first answer, i think muffins will help you with that. Link to comment Share on other sites More sharing options...
0 Wiki Editors zw Posted April 18, 2018 Wiki Editors Share Posted April 18, 2018 Do you have access to the email address associated with the account? Would you like me to staff-create you a ticket about this problem? Link to comment Share on other sites More sharing options...
0 Members TrapTrap4US Posted April 18, 2018 Author Members Share Posted April 18, 2018 SOrry didnt saw what you wrote, please again 2 minutes ago, muffins said: Do you have access to the email address associated with the account? Would you like me to staff-create you a ticket about this problem? 2 minutes ago, muffins said: Do you have access to the email address associated with the account? Would you like me to staff-create you a ticket about this problem? Yes I have e-mail address, please do so SO what should I do now ? Link to comment Share on other sites More sharing options...
0 Wiki Editors zw Posted April 18, 2018 Wiki Editors Share Posted April 18, 2018 I shall have this processed for you when I return to my perceived home location (which should be very soon). Link to comment Share on other sites More sharing options...
0 Members TrapTrap4US Posted April 18, 2018 Author Members Share Posted April 18, 2018 2 minutes ago, muffins said: I shall have this processed for you when I return to my perceived home location (which should be very soon). Thank you very much. Link to comment Share on other sites More sharing options...
0 Wiki Editors zw Posted April 18, 2018 Wiki Editors Share Posted April 18, 2018 No problem. When you receive a response to it, you will be emailed a link to the ticket as well as a copy of our reply. The typical wait time between replies in this department is one to three days. Make sure to click the link contained in the body of the email from info@xat.com to be brought to the ticket. Do not reply to the email to respond to security questions. Since this issue has been resolved, I will now close this thread and set a best answer. If you have any further questions or concerns, feel free to start a new topic. Link to comment Share on other sites More sharing options...
0 Members TrapTrap4US Posted April 18, 2018 Author Members Share Posted April 18, 2018 33 minutes ago, muffins said: No problem. When you receive a response to it, you will be emailed a link to the ticket as well as a copy of our reply. The typical wait time between replies in this department is one to three days. Make sure to click the link contained in the body of the email from info@xat.com to be brought to the ticket. Do not reply to the email to respond to security questions. Since this issue has been resolved, I will now close this thread and set a best answer. If you have any further questions or concerns, feel free to start a new topic. Many thanks my friend. Link to comment Share on other sites More sharing options...
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TrapTrap4US
Hello there I lost my authentication code and I cant log in because I need that to get my six digit numbers please advice. Thank you
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