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Jean

report theft

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Hello, I come through this post announces a newbie if passing by a volunteer, that in the case is the Cupim, in short, this guy is leaving asking the password and email of many people, and stealing the accounts.
Note number 1: The Chat that is helping the same is xat.com/Doacao, and the owner of it is also helping to steal the accounts ..

Follow the tests below.

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Note number 2: If they can ban his account and punish the xat they walk stolen it would be more than fair.
Ids: <removed>
and <removed>
Thank you and sorry for the inconvenience.

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If you’ve already opened a ticket regarding this matter, the only thing you have left to do is wait for a reply while the volunteer team and xat investigates the situation. 

 

Please note that opening a forum thread is a great way to obtain more information, but isn’t the appropriate place to make a report, and also will not speed up the process of being answered.

 

If you have any additional questions, feel free to open a new thread. 

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Good afternoon,

 

You can report it directly to a volunteer by sending a private message on the forum, you can find them here. Or you can contact them directly via chat, they usually can be found on Help or xat_test. If you can't contact them in both ways, create a ticket under the "report scam" containing all the proofs you have of the occurrence, if you don't know how to do that, after successfully logged in, do the steps below:

  • Open a new ticket here;
  • Type your username and password;
  • Type the e-mail associated with your account;
  • Select the help topic "report scam";
  • Type the subject, remember it has to be at least 5 words;
  • Type the message describing the occurrence;
  • And click on open ticket.

You can check the response times of the departments here.

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I've already sent a ticket and I'm going to send the xats to the volunteers
 

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