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Shadowfox1199

Account locked out due to ISP change

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Hello,

 

You need a ticket under the "Locked Out" department. To doing so, you must private message a volunteer via forum, you can see them here. Then, click on "message" under the name of one of them. Remember to include:

  • Username and ID;
  • Reason for needing a ticket; (In this case "Locked Out")
  • E-mail associated with the account that you have the problem;
  • Also mention if you still have access to this email.

Or you can contact them directly via chat, they usually can be found on Help or xat_test.
You can check the response times of the departments here.

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You need to contact a volunteer directly either on the forum or you can usually find a volunteer on xat.com/Help.

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If you have any other questions, please open a new topic.

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