Blocked Account

[mieciu 0]

Hi, I came back to Poland from Norway and my account was blocked. How to solve this problem?

 

**Security check: This account is locked. You can only login at home. Please read:xat account locking. E29**

[Skatel 314]

Hello, to solve this problem you should open a ticket in Locked out

 

It should be emphasized that you do not need to be a payment user to open a ticket there

 

You can also contact a volunteer to open a ticket for you, you must provide in the message:

 

• Username and ID
• Reason for needing a ticket
• E-mail associated with the account that you have the problem

 

Here you can look at the list where you can contact: https://forum.xat.com/staff/

 

Here you can see the departments that have delays: https://util.xat.com/wiki/index.php?title=Ticket_times

 

 

 

Edited March 28, 2018 by Skatel

[mieciu 0]

https://prnt.sc/ixkdtn

 

I can´t create a ticket.

[Skatel 314]

2 minutes ago, mieciu said:

https://prnt.sc/ixkdtn

 

I can´t create a ticket.

 

You must do what I mentioned before
 

17 minutes ago, Skatel said:

You can also contact a volunteer to open a ticket for you, you must provide in the message:

 

• Username and ID
• Reason for needing a ticket
• E-mail associated with the account that you have the problem

 

Here you can look at the list where you can contact: https://forum.xat.com/staff/

 

[mieciu 0]

Thanks for help, i have write a message to Andre. Have a nice day.

[zw 465]

Since you have contacted a volunteer about this problem, I will now close this topic and mark an appropriate response.

If you have any further questions or concerns, feel free to start a new thread.