Members Makarosole68 Posted March 14, 2018 Members Share Posted March 14, 2018 Hi I have a problem with my xat account.My computer was hacked and I got microsoft to fix it. unfortunately they were not able to recover one of my emails which is the one that is connected to my xat account.So when I try logging in to my xat account a link is sent to my email which I can not access.Can someone please help me as I have tried openning a ticket but it always fails. regards Makis Link to comment Share on other sites More sharing options...
0 Moderators Stif Posted March 14, 2018 Moderators Share Posted March 14, 2018 Good night, For your issue you'll need a ticket under the "Lost Access" department. It's not possible to create a ticket while logged out so, you'll need a alternative account to create the ticket. After successfully logged in on your alternative account, do the steps below: Open a new ticket here; Type your username and password; Type the e-mail associated with the alternative account; Select the help topic "Lost Access"; Type the subject, remember it has to be at least 5 words; Type the message describing your issue; And click on open ticket. If even after that you still unable to create the ticket, you'll have to send a private message to a volunteer on the forums including the following information: Username and ID of the alternative account; Reason for needing a ticket; (In this case "Lost Access") E-mail associated with the alternative account. Or you can contact them directly via chat, they usually can be found on Help or xat_test. You can check the response times of the departments here. Link to comment Share on other sites More sharing options...
0 Members Makarosole68 Posted March 14, 2018 Author Members Share Posted March 14, 2018 THANK YOU WAS ABLE TO CREATE TICKET. REGARDS MAKIS Link to comment Share on other sites More sharing options...
0 Advanced Members Angelo Posted March 14, 2018 Advanced Members Share Posted March 14, 2018 The question or questions in this topic have been answered and an answer has been marked. This topic is now closed. If you have any other questions, please open a new topic. Link to comment Share on other sites More sharing options...
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Makarosole68
Hi
I have a problem with my xat account.My computer was hacked and I got microsoft to fix it.
unfortunately they were not able to recover one of my emails which is the one that is connected
to my xat account.So when I try logging in to my xat account a link is sent to my email which I can not
access.Can someone please help me as I have tried openning a ticket but it always fails.
regards
Makis
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