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cant access xat account or email



I have a problem with my xat account.My computer was hacked and I got microsoft to fix it.

unfortunately they were not able to recover one of my emails which is the one that is connected 

to my xat account.So when I try logging in to my xat account a link is sent to my email which I can not 

access.Can someone please help me as I have tried openning a ticket but it always fails.



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Good night,


For your issue you'll need a ticket under the "Lost Access" department. It's not possible to create a ticket while logged out so, you'll need a alternative account to create the ticket. After successfully logged in on your alternative account, do the steps below:

  • Open a new ticket here;
  • Type your username and password;
  • Type the e-mail associated with the alternative account;
  • Select the help topic "Lost Access";
  • Type the subject, remember it has to be at least 5 words;
  • Type the message describing your issue;
  • And click on open ticket.

If even after that you still unable to create the ticket, you'll have to send a private message to a volunteer on the forums including the following information:

  • Username and ID of the alternative account;
  • Reason for needing a ticket; (In this case "Lost Access")
  • E-mail associated with the alternative account.

Or you can contact them directly via chat, they usually can be found on Help or xat_test.
You can check the response times of the departments here.

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