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Hello! I've had my account held for quite some time now and I've filed a ticket already. It's been over a month since I had a reply and I was just wondering what was going on

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Hello there.

 

If you already sent a ticket, you need be patient and wait for a reply.

A lot of tickets are sent everyday by a lot of users and that's why some of them have delays. You can see the departments that have certain delays here: xat.wiki/ticket_times

Opening a forum thread about its a great way to receive some informations about your problem, but it won't speed up the process of getting an answer.

 

 

 

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Good afternoon,

 

Unfortunately, in case you have the system problem 26 or 55, the Account Block department is extremely delayed. There is a high amount of people that has the same issue as you, also, the few volunteers who answer it work/study. Please note that creating a topic on forum is a good way to get info but it will not speed up the process of getting a answer, due to that, i ask you to remain patient. You can check the response times of the departments here.

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Hello friend, if you already have an answer all you have to do is to have patience and wait for another answer, keep in mind that you are not the only user who needs an answer on your ticket, you are not being ignored, soon you will acquire a new answer, if you want to see the departments that have delays https://util.xat.com/wiki/index.php?title=Ticket_times

 

 

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The question or questions in this topic have been answered and an answer has been marked. This topic is now closed.

 

If you have any other questions, please open a new topic.

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