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Lost Aut


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22 hours ago, GS1905 said:

I sent an e-mail for the ticket on 11th February, but the return has not yet been made.

Hello,

 

The reason this hasn't been resolved yet is because you have not actually responded to the ticket that was staff-created for you.

To navigate to where you need to reply to the security questions that were asked of you, you'll want to do the following:

  • Click the link in the email notice you received about your support request. Do NOT reply to the email.
  • Click the "View Status" button.
  • Select the relevant ticket and click into it.
    • From there, you should see an area to include your message and post a reply.
22 hours ago, GS1905 said:

what is the longest and shortest answer time?

The average wait time between replies in this department is one to three days.

22 hours ago, GS1905 said:

and is there a positive negative return?

If we're able to verify you as the original account owner, authentication will be able to be removed for your account.

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There are no outstanding tickets from 11 February in the Lost Auth department.

 

You must have received a reply or not had the ticket created in the first place.

 

Let me know if you need one creating.

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Ok, first off, if you got a reply to your ticket, DO NOT REPLY TO IT BY EMAIL! You are supposed to reply to it in xat.com/ticket > check ticket status > open ticket > then reply as prompted. Secondly, tickets in this department are not delayed according to https://util.xat.com/wiki/index.php?title=Ticket_times . You were probably asked security questions to verify ownership of your account. Answer those questions to the best of your ability. When you have verified ownership of your account, your ticket should be resolved, and your account authentication should be disabled.

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Good afternoon,

 

There's no specific time to get a answer, the only solution is remain patient. You can get a negative return if your answers don't match with the info they have about you.

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Since we believe your questions and concerns expressed throughout this topic have been adequately addressed, I will now be closing this topic and marking an appropriate response. If you require further assistance, feel free to start a new thread.

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