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Biano

Take to answer ticket

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this delay in answering the tickets is very complicated. About lost acess we need more agility has more than 8 days that I sent a ticket to try to solve my problem and still have not responded

  Justificar (1523712386) 

if some volunteer looks and looks for help

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Opening a thread on the forum regarding your ticket will not speed up the process of it being answered. That being said, this is also the wrong section for you to be opening a thread in. General support is the area that you want, which is located here: https://forum.xat.com/forum/4-general-support/

 

Tickets are handled in the order they are received in as well.

 

The lost access department takes a little longer than some departments, so you will have to wait for a volunteer to get to yours. Those volunteers who handle that department have to be very careful and validate every single information that is sent to them. 

 

In the time being, try to enjoy xat as much as possible and not over think it. You will hopefully and shortly get a response.

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