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colman

system problem. please try later. 55

Question

Create Ticket : 20/Jan/2018 it still has not improved.
service quality is very low ! we give money.
Where is the staff ?

Please no write : wait

thank you.

Edited by colman

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Not getting an answer the first week is normal. The "Account Block" help topic is highly loaded with tickets, which makes its responses more delayed. This may be frustrating to hear, but you must continue to wait patiently for a reply. I can assure you that your ticket has not been ignored, it's still waiting to be answered. Some help topics may take longer to get solved. You can view the various ticket statuses by clicking here.

 

The volunteers are currently working on removing these delays across a number of reasons, these who volunteer their time to answer tickets also have other personal obligations, and delay has been decreased from 5-6 months to 1-3 months. When your ticket receives a reply, you will be emailed whenever your ticket is replied to.

 

Making a new thread is a great way to get more information, but it will not speed up the process of being answered.

 

If you have any other questions, please open a new topic.

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Hello,

 

Understand that countless tickets are open and just a few volunteers take care of it and they work/study. The system is being improved gradually to solve those delays, but, regarding your problem, the only thing you can do is wait so, i ask you to remain patient.

Edited by Stif
fixed typo

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The question or questions in this topic have been answered and an answer has been marked. This topic is now closed.

 

If you have any other questions, please open a new topic.

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