Jump to content
  • Announcements

    • Brandon

      Frequently Asked Questions   02/29/16

      Do you have a question? It's probably answered here! ( See here for a list of times / delays - https://util.xat.com/wiki/index.php?title=Ticket_times )   The security check email is not arriving to my email inbox?
      Ask a volunteer on chat, or through the forum private message to open a ticket for you. Make sure you tell them why you need a ticket opened and provide them with your account ID and the email address tied to it. Alternatively, you will need to create a new xat account and open a ticket. Select the Lost Access help topic. The subject should be at least five words. In the ticket, include the username and identification number (if known) of the account you need help with. You will receive an email with a link to the ticket, but only at the email for the new xat account. Eventually when the email is changed you will be able to reset the password. I am held! What do I do? System Problem 55: Your account is held indefinitely. This hold prevents every type of transaction on the account. Open a ticket to ask for more information about the hold. This hold has been applied to numerous dormant / inactive xat accounts. System problem (26): The recipient of your transfer has a transfer block. You do not have this block. 5 day hold: (repeated cycle): Open a ticket and state that you have a repeated hold and will most likely need a location update. 5-7 day hold: Change your password, then wait for the hold to decrease automatically. No further action should be necessary. If you are still having trouble, open a ticket. 7-14 day hold: after getting your account unlocked: No action is required. The hold cannot be reduced or removed. Transfer held for funds to clear (could be any amount of days): Create a ticket and ask about your account hold. System problem 25 (permanent transfer block): This is usually a result of breaking xat's Term of Use, by either scamming or phishing users. Open a ticket to ask for more information about the hold. I am locked out! What do I do?
      You will need to contact a volunteer on chat, or through the forum by sending a private message to them. You will need to ask them to open a ticket for you as you can no longer open a ticket when you are not logged in. Make sure you tell them why you need a ticket opened and provide them with your account ID and the email address tied to it. I forgot my email! What do I do?
      Create a new xat account and open a ticket. Select the Lost Access help topic. The subject should be at least five words. In the ticket, include the username and identification number (if known) of the account you need help with. You will receive an email with a link to the ticket, but only at the email for the new xat account. Eventually when the email is changed you will be able to reset the password. How do I report scamming or phishing?
      We don't encourage threads about specific users. Create a ticket. Select the Report scam help topic. The subject should be at least five words. This is free to do, and every user should open a ticket after they have been scammed. We encourage you to submit a ticket immediately, as the forum is not the place to sort out those types of issues. How do I report an unfair ban?
      Please do not create threads about this. If you wish to report an unfair ban, make sure to click Report Unfair Ban when you are first banned. If you did not click that, then you must click message the owner (bottom right corner of the chat) and report it there. Why did I not receive the xats I paid for?
      Type /t in the main of the chat and your xats should appear after the big smiley disappears. Alternatively, login and refresh any chat that you are on. If you still notice that your xats have not arrived, open a ticket. Select the Payment Problems help topic. The subject should be at least five words. How can I get my reserve removed or reduced?
      You may have a reserve on the amount of xats you can use. This typically happens after making a payment using certain payment methods. Open a ticket. Select the Payment Problems help topic. The subject should be at least five words. You may request for the reserve to be reduced, or you may ask for the amount of xats the reserve reduces by each day. How can I get a shortname unlocked if it is no longer being used?
      To request for a shortname to be unlocked, open a ticket. Select the Short names help topic. The subject should be at least five words. You must be a paid user in order to open a ticket for this. If you encounter **Sorry, name already taken (2).** the name can then be enabled by a volunteer. Why can I not create a new forum topic?
      You need to confirm your forum account through your email in order to open a new topic. Why can't I use a forum signature?
      If you want to use a forum signature, you need to be an Advanced Member. Entrance to this user group is automatic and is based on post count. The more active you are on the forum, the more abilities you will be granted! My xatspace was removed. What do I do?
      Your xatspace was likely removed due to breaking the Terms of Service or the xatspace guidelines. Open a ticket under Account Block to have this investigated. Ensure the subject in your ticket is atleast 5 words. My chat was deleted. What can I do?
      Your chat was likely removed due to breaking the Terms of Service. Open a ticket under Chat Block to have this investigated. Ensure the subject in your ticket is at least 5 words.
  • 0
IImiticoII

Whats happening?

Question

Hi everyone... 

Initially I thought I could stand with this, but I really do not understand what is happening, I must give f5 too many times, why? , because the xat box appears in black, the first time this happened I asked for help and they told me that they did not know well why and that I had to restart my router (internet), I was reasonable and I could understand that everything is always good, but this happened again 1,2,3 ... more than I could count ... my question is: What are you doing to solve it? Or at least they know what the problem is? , if you know why that happens, please help me!
And just to clarify, it is not that any of the plugins of my computer are failing, I have already reviewed them and everything works fine, it has nothing to do with cookies or something else, it has nothing to do with my internet signal, it has nothing to do with not having permissions on my computer, that's why I do not understand what the problem is, and no ... I'm not the only user to whom this happens, I've seen more than 5 known users Mine that also have the same problem and I also saw a question about this earlier in the forum, the solution was that I had to restart their router (internet) but for me it is not a solution, I can do that 2 or 3 times, but no more than 15 times, doing that becomes very stressful.

 

It would be great if someone can to help me or clear up doubts

 

JFRM2U.png

Share this post


Link to post
Share on other sites

7 answers to this question

Recommended Posts

  • 3

I helped the user out in chat.

 

The issue occurred due to not having enough disk space on the hard drive. So it was not related to flash or connection.

After deleting some huge programs, it was resolved.

Share this post


Link to post
Share on other sites
  • 1

Hello IImiticoII,

 

I have also experienced this issue a couple of days ago. Using a ''/go chatname'' command works to go on the chat where the chat box appears black or using the html5 chat version, but this still doesn't completely solve the issue. This happened using a Chrome browser and the only way it helped me fix this issue was to uninstall and re-install the Chrome browser. After re-installing your browser the chat boxes should work just fine. And also make sure that your flash player is up to date.

 

Good luck

 

 

Edited by 6

Share this post


Link to post
Share on other sites
  • 1

This looks like flash player crashed.

 

If you couldn't have solved it by now, you could try this to fix it:

  • If you're using Chrome, try uninstalling the browser, restart your computer and see if you can get into the chat.
  • If you're using another browser, try uninstalling the Flash Player and re-installing it, restart your computer and see if you can get into the chat.
  • Try dumping flash files. To do so:
  1. Press Start on windows and type "Run".
  2. Copy and paste the following and click OK. C:\Windows\system32\Macromed\Flash
  3. Delete all the files in this folder.
  4. Do the same with this paths:
       C:\Windows\SysWOW64\Macromed\Flash
       %appdata%\Adobe\Flash Player
       %appdata%\Macromedia\Flash Player
  5. Restart windows and see if you can get into the chat.

Please note this will remove any settings and logins you set and have in xat.

Share this post


Link to post
Share on other sites
  • 0
1 minute ago, 6 said:

Hello IImiticoII,

 

I have also experienced this issue a couple of days ago. Using a ''/go chatname'' command works to go on the chat where the chat box appears black or using the html5 chat version, but this still doesn't solve the issue. This happened using a Chrome browser and the only way it helped me fix this issue was to uninstall and re-install your Chrome browser. After re-installing your browser the chat boxes should work just fine. And also make sure that your flash player is up to date.

 

Good luck

 

 

Sorry to answer with another account, but there was a confusion of account and that .. but I will try what you say, I hope it works and thank you very much for the clarifications .

Share this post


Link to post
Share on other sites
  • 0
1 minute ago, iNicolas said:

Sorry to answer with another account, but there was a confusion of account and that .. but I will try what you say, I hope it works and thank you very much for the clarifications .

No problem, if you have more questions regarding this problem please don't hesitate to ask here. :p

Share this post


Link to post
Share on other sites
  • 0

The question or questions in this topic have been answered and an answer has been marked. This topic is now closed.

 

If you have any other questions, please open a new topic.

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.

×